Returns & Exchanges
At TERRAINCOGNITA, we want you to be fully satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn, tagged apparel. Our goal is to ensure your wardrobe fits your lifestyle perfectly through a seamless and transparent return process.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original packaging, ensuring all designer tags remain attached and the garment is in its original condition.
Label and Ship
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Refund Processing
Once our quality control team inspects your return, your refund will be issued to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing